PRIVACY POLICY

Vagabond Kayaks (Pty) Ltd, which is also identified by references to ‘Vagabond’, ‘we’, ‘us’ and ‘our’ on this website, recognises the importance of protecting the privacy of our customers. In this privacy policy, we describe the kinds of information that we may gather from you and how we use them. By visiting our website, you consent to the practices described in this current version of this privacy policy. Changes to the privacy policy can be found below under ‘Privacy policy changes’.

If you have any questions or concerns about the privacy or security of your information, please contact us directly.

Non-personal information that we collect automatically

Non-personal information comes from your IP address and cookies from your web browser. This gives us information like the website you may have come from to get to our website (search engine, direct or another website), how long you spent on our website, which pages were viewed and your geographic location. This information is anonymous and is not personally identifiable (you are ‘seen’ as a user; we do not know who you are).

Personal information that we collect 

We may collect your personally identifiable information, such as your name, email address, physical address and phone number when you sign up for our newsletter or when you register your kayak and activate its warranty following the purchase of a Vagabond product.

We use your personal information, like your email address, to communicate with you or to maintain a record of the Vagabond product/s that you have purchased (what, when and where) in the event of a warranty claim.

If you choose to contact us directly, we may keep a record of that correspondence.

As we do not sell directly to the public, we do not collect your financial information.

How we use your information

If you register for our newsletter we will send you newsletters by email. Content may include information on new products, promotional offers, relevant environmental issues, events, practical information and tips, and experiential stories. If you do not wish to continue receiving our newsletters, remove your address by clicking on the ‘unsubscribe’ link at the bottom of the newsletter.

Information submitted when you register your kayak is used to continue direct communication with you and may be shared with the store from which you purchased your Vagabond product.

Disclosure of your information 

We will never give, rent or sell your personal information to anyone.

We do not disclose your personal information to other companies, persons or agencies, except for specific purposes. We employ other companies and individuals to perform certain services and functions on our behalf, like distributing newsletters or servicing warranty claims. These companies have access to the relevant personal information needed to perform their services or functions, but may not use it for other purposes.

Security

We are committed to protecting the personal information that we collect from you through appropriate physical and electronic procedures.

Other websites

Articles and news stories on our website may link to other websites. Be aware that these third-parties do not operate under this privacy policy and that we have no control over these websites and their content. Read their privacy policies before disclosing any personal information.

Privacy policy changes

We may update this privacy policy in the future. Any changes will be listed below.

EFFECTIVE DATE: 1 July 2018