If you have any questions or concerns about the privacy or security of your information, please contact us directly.
Non-personal information that we collect automatically
Non-personal information comes from your IP address and cookies from your web browser. This gives us information like the website you may have come from to get to our website (search engine, direct or another website), how long you spent on our website, which pages were viewed and your geographic location. This information is anonymous and is not personally identifiable (you are ‘seen’ as a user; we do not know who you are).
Personal information that we collect
We may collect your personally identifiable information, such as your name, email address, physical address and phone number when you sign up for our newsletter or when you register your kayak and activate its warranty following the purchase of a Vagabond product.
We use your personal information, like your email address, to communicate with you or to maintain a record of the Vagabond product/s that you have purchased (what, when and where) in the event of a warranty claim.
If you choose to contact us directly, we may keep a record of that correspondence.
As we do not sell directly to the public, we do not collect your financial information.
How we use your information
If you register for our newsletter we will send you newsletters by email. Content may include information on new products, promotional offers, relevant environmental issues, events, practical information and tips, and experiential stories. If you do not wish to continue receiving our newsletters, remove your address by clicking on the ‘unsubscribe’ link at the bottom of the newsletter.
Information submitted when you register your kayak is used to continue direct communication with you and may be shared with the store from which you purchased your Vagabond product.
Disclosure of your information
We will never give, rent or sell your personal information to anyone.
We do not disclose your personal information to other companies, persons or agencies, except for specific purposes. We employ other companies and individuals to perform certain services and functions on our behalf, like distributing newsletters or servicing warranty claims. These companies have access to the relevant personal information needed to perform their services or functions, but may not use it for other purposes.
We are committed to protecting the personal information that we collect from you through appropriate physical and electronic procedures.
EFFECTIVE DATE: 1 July 2018